Privacy Policy
Introduction
QWS ("we," "our," or "us"), a division of QEXION LABS based in Accra, Ghana, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website qws.qexion.com or use our web development services.
We serve clients internationally and comply with applicable data protection laws including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Ghana's Data Protection Act, 2012 (Act 843).
By accessing our website or using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
Information We Collect
We collect information in several ways, always with a lawful basis for processing:
Personal Information You Provide
When you contact us, request a quote, or engage our services, we may collect:
• Full name and contact information (email, phone number)
• Business name and address
• Project requirements and specifications
• Payment information (processed securely through third-party providers)
• Communication records and correspondence
Legal basis: Consent and/or contractual necessity
Information Automatically Collected
When you visit our website, we automatically collect:
• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation paths
Legal basis: Legitimate interest in improving our services
Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Remember your preferences
• Analyze website traffic and usage patterns
• Improve user experience
• Provide personalized content
You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.
Legal basis: Consent (for non-essential cookies)
How We Use Your Information
We use the information we collect to:
• Provide, maintain, and improve our web development services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Analyze usage patterns to improve our website and services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers
Third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, payment processors, analytics services). These parties are contractually obligated to keep your information confidential.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Retention
In accordance with Ghana's Data Protection Act, 2012 (Act 843), we retain personal data used to make decisions about you for a reasonable period to allow you to access and verify the accuracy of such data.
We retain your personal information for as long as necessary to:
• Provide our services to you
• Comply with legal obligations (including tax and commercial law requirements)
• Resolve disputes and enforce agreements
• Maintain business records as required by law
Specific retention periods:
• Project records and contracts: 7 years after project completion
• Financial and payment records: 10 years (per Ghana Revenue Authority requirements)
• Communication records: 3 years
• Marketing preferences: Until you withdraw consent
When your information is no longer needed, we will securely delete or anonymize it using appropriate technical measures.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Rights Under Ghana Data Protection Act (Act 843)
As a Ghanaian data controller, we comply with the Data Protection Act, 2012 (Act 843). You have the right to:
• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Object to the processing of your personal data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Data Protection Commission (DPC)
To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe as required by law.
For EU/UK Residents (GDPR)
Under the General Data Protection Regulation, you have additional rights:
• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority
For California Residents (CCPA/CPRA)
Under the California Consumer Privacy Act, you have the right to:
• Know what personal information is collected
• Know whether your information is sold or disclosed
• Say no to the sale of personal information
• Access your personal information
• Request deletion of your information
• Non-discrimination for exercising your rights
To exercise these rights, contact us at [email protected].
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.
Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
QWS (QEXION LABS)
Location: Accra, Ghana
Email: [email protected]
Website: qws.qexion.com
We serve clients internationally and are committed to protecting your privacy regardless of your location.